Customer Support

Help is at hand

Whether you need a quote, want to place an order, or simply have a question about one of our bulk or packaged products, Cement Australia’s Customer Interface Team (CIT) is here to help.

The CIT team provides support to the sales team and can help customers with order tracking and any issues that may arise.

Located in Pinkenba, Cement Australia’s CIT centre takes, on average, 400 calls per day from customers around the nation.

The CIT centre is open from 6am-5pm EST Monday to Friday and 6am-2pm EST on Saturday. Orders can be made via fax, email or phone.


Online credit application

Click here to apply for an account with Cement Australia.


Request a quote

To request a quote, please follow the steps below:

  1. Download the Request a quote form to your computer
  2. Fill out the form and save it
  3. Email as an attachment to


Place an order

Call: 1300 CEMENT (1300 236 368)
Fax: 1800 CEMFAX (1800 236 329)

We are available to take your calls from 6am to 5pm EST Monday to Friday and 6am to 2pm EST on Saturday. For all calls out of hours please call 1300 CEMENT (1300 236 368) and follow the prompts.


We value your feedback

We are continually seeking ways to improve our service to you. We welcome any comments that may help us make your contact with Cement Australia easier and more satisfying.

Please email your comments to We endeavour to answer all queries within 48 hours.